Legal

Terms of Service

Effective August 16, 2026

Welcome to Upgraded Prints. These Terms of Service (“Terms”) are an agreement between you and Upgraded Prints LLC (“Upgraded Prints,” “we,” “us,” or “our”) governing your use of our website and your purchase of our custom and ready-made sticker products. By using our site or placing an order, you agree to these Terms. If you don’t agree, please don’t use our services. We sell to and serve customers in the United States only.

1. Who can use our services

You must be at least 18 years old and able to form a binding contract to use our services or place an order. By using the site, you represent that you meet these requirements and that the information you provide is accurate.

2. Your account

You may need an account to place or track orders. You’re responsible for keeping your login secure and for activity under your account. Let us know promptly if you suspect unauthorized use.

3. Orders, pricing, and payment

  • Placing an order is an offer to buy. We may accept or decline any order, and we may limit or cancel quantities. No contract exists until we accept your order.
  • Prices, product descriptions, and availability may change at any time. If a product is listed at an incorrect price due to an error, we may cancel the order and refund any amount charged.
  • Prices shown include the amount payable plus any applicable taxes. Online payment is not enabled yet, so placing an order does not charge you and we don’t collect card details. We’ll contact you to arrange payment, and we won’t start production until payment is arranged.

4. Custom products and your content

When you upload artwork, images, logos, or text (“Your Content”) to create a custom sticker, you keep all ownership of Your Content and the resulting design. You grant us a limited, non-exclusive, royalty-free license to use, reproduce, and modify Your Content only as needed to produce, fulfill, and support your order.

We may also display finished work as samples in our portfolio or marketing. If you’d prefer we not showcase your order, just let us know at [email protected] and we won’t.

5. Content you may not upload

You represent and warrant that you own Your Content or have all rights and permissions needed to print it. You may not upload content that:

  • infringes anyone’s copyright, trademark, or other rights — including characters, logos, or artwork from an existing brand or franchise you don’t have the rights to (drawing or recreating it yourself does not grant those rights);
  • is unlawful, hateful, defamatory, obscene, or violates someone’s privacy; or
  • you were not authorized to submit.

We can’t give legal advice and don’t pre-clear artwork, but we may decline or cancel any order that we believe violates these Terms or the rights of others.

Any review we do and any tools we provide are not a guarantee, and our accepting, producing, or shipping your order is not an endorsement, approval, or confirmation that you hold the necessary rights. You remain solely responsible for the content you submit, even after it’s printed.

6. Our intellectual property

Our website, branding, logos, text, and design tools are owned by Upgraded Prints or our licensors and are protected by law. These Terms don’t give you any right to use our branding without our permission.

7. Proofs, colors, and product variations

Colors on your screen (RGB) can differ from printed colors (CMYK), and slight variations in color, cut, and placement are a normal part of the printing process. Please review any proof or design preview carefully before approving — you’re responsible for the final artwork, spelling, and layout you submit.

Digital proofs. For custom orders we may provide a digital proof — an on-screen preview of your edited artwork as it will be printed (shape, border, and sizing). A digital proof shows the intended layout and color, but is not a guarantee of exact printed color, and is not a physical printed sample.

Proof approval window. When your order includes proof approval, you’ll have up to 2 business days, and never more than 5 calendar days, from the time we send your proof, to approve it or request changes. A business day is a day we’re open (Monday–Friday, 10am–6pm Pacific; we are closed on U.S. public holidays), so weekends and holidays don’t count against your window — and the 5 calendar days is an outer limit so the window can never stretch further than that, however the calendar falls. Requesting a change starts a new review window when we send the updated proof. If we don’t receive a response within the applicable window, the proof is deemed approved and we may print your order as submitted — the artwork you uploaded together with any edits made by our tools or team. We’ll make reasonable efforts to reach you before treating a proof as deemed-approved.

What a deemed approval costs you. Please don’t rely on the window running out. Once a proof is approved or deemed approved, your order moves toward production, so you can no longer cancel it, and issues a proof would have shown you — spelling, layout, sizing, resolution, or colour — are no longer eligible for a refund or reprint. Genuine defects, damage in transit, and our own mistakes always are. If you need more time, just reply and ask: a reply resets the window.

When we won’t print without hearing from you. Deemed approval is permission to print your artwork as submitted — it is not permission to print something we can already see is wrong. If we spot a problem we shouldn’t print through — artwork too low-resolution for the size you chose, a QR code that won’t scan at that size, artwork we can’t trace a clean cut line on, or a question we’ve asked you that’s still open — your order waits for your answer instead of printing, and the review window doesn’t send it to production. We’ll keep trying to reach you; see Section 9 for what happens if we can’t.

Orders without a proof. If we offer an option to place an order without proof approval, orders made that way are printed from the artwork you uploaded and our standard editing, without sending a preview for approval.

Whether you approve a proof or are deemed to have approved it, you are responsible for the artwork, spelling, layout, sizing, and colors in your order. See Section 9 for how this affects cancellations and refunds.

8. Production, turnaround, and shipping

Turnaround and delivery dates are estimates, not guarantees, and can be affected by order volume, proof approval, and carrier delays. Once we hand your order to the carrier, the risk of loss passes to you; we’ll help you follow up on shipping issues where we can.

9. Cancellations, refunds, and reprints

  • You may cancel an order for a full refund before it enters production. Once a custom order is in production it generally can’t be cancelled, since it’s made to order.
  • Because custom stickers are made just for you, they’re not returnable for buyer’s remorse. But if your order arrives defective, damaged, or not what you ordered, contact us within 3 business days of delivery and we’ll make it right with a reprint or refund.
  • Because you review and approve your artwork before printing, we can’t offer a refund or reprint for issues you approved or were deemed to have approved — for example spelling, layout, sizing, resolution, or color you could have caught on a proof. This does not affect defects, damage in transit, an error on our part, or anything required by law, which we’ll always make right.
  • If we can’t print your order and can’t reach you. When an order is waiting on you because we won’t print it as submitted (see Section 7) and we haven’t heard back after 5 calendar days of trying, we may cancel it and refund you in full. We’d rather return your money than print something we expect you to be unhappy with, or hold your order indefinitely. You’re welcome to reorder whenever it suits you, and we’ll pick up where we left off.
  • Please keep any photos of a defect or error — they help us resolve it quickly.

Full details are in our Cancellation & Refund Policy.

10. Disclaimers

Our website and services are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Our AI-powered support chat can make mistakes and is not professional or legal advice (see our Privacy Policy).

11. Limitation of liability

To the fullest extent allowed by law, Upgraded Prints will not be liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim relating to an order or these Terms will not exceed the amount you paid for the order giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Upgraded Prints from and against any claims, damages, losses, and costs — including reasonable attorneys’ fees and the cost of responding to a third-party notice — arising out of Your Content, your violation of these Terms, or your violation of the rights of others, including any claim that Your Content infringes someone’s intellectual property.

This applies even if we produced or shipped your order — doing so is not our review, approval, or acceptance of responsibility for Your Content. If we incur any loss or cost because of Your Content, you agree to reimburse us, and we reserve the right to pursue any available legal remedy against you to recover it.

13. Governing law and disputes

These Terms are governed by the laws of the United States and the State of Nevada, without regard to conflict-of-laws rules. If a dispute comes up, we ask that you contact us first at [email protected] so we can try to resolve it directly.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we’ll revise the “Effective” date above. Your continued use of our services after a change means you accept the updated Terms.

15. Contact us

Questions about these Terms? Contact us at [email protected].